We have 5 year warranty for the tiles. Please provide us with Proof of the original purchase to support your claim.

If your decking tiles were installed as per our instructions ( Must be installed on a flat and relatively even and hard surface), used in a conventional way, within 30 days of installation, we will replace the defective product if it cracks, splinters, bows, suffers an infestation of wood borers or termites. It is the responsibility of the owner to pay for costs associated with labour of replacing and shipping the product.

Our Five Year warranty does not cover, and we are not responsible for any conditions caused by the following:

Normal wear and tear by exposure to the sunlight & weather such as scratching, fading, discolouring, accumulating dirt or stains and non structural cracks or splits.

Slight variations in colour.

Physical or natural disaster damages.

Damage caused by being exposed to rust, solvents, barbecues, heavy duty cleaners or fires.

Improper installation by not following our installation guidelines. 

Not using the product in a conventional way or as per local building codes.

Environmental influences such as air pollution, mould, dirt, grease etc.

Inappropriate handling, storage, abuse or neglecting of our products by not following our guidelines.

Five Year Warranty claims will be subject to our overseas suppliers digression.