We offer exchange or return goods within 14 days at the buyer’s expense for shipping. We ask that the products have not been used or removed fromthe original packaging.

To be eligible for a return, your item(s) must be in the same condition when you received it, unused and in its original condition. You’ll also need the receipt of proof of purchase. To start a return, you can contact us at [email protected] with proof of the original purchase. If your return is accepted, we will send you the return address. The return freight cost is paid by customer.

We will notify you once we’ve received and inspected your return by email.  You’ll be automatically refunded on your original payment channel. Please remember it can take few days for the payment platforms and your bank or credit card company to process and post the refund too. Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues
Please inspect your order upon receiving and contact us immediately by sending photos if the item is defective, damaged or if you receive the wrong item, that will help us to evaluate the issue and find a solution. 

Undelivered, re-deliveries  

Buyers will be charged a re-delivery fee for items that are undelivered and returned to the seller as a result of incorrect delivery details or unsuccessful delivery. This fee will be the full cost of original freight.
Parcel(s) cannot be re-directed to a different delivery address once you have completed checkout via our Secure Checkout Website. You must ensure that you have provided us with the correct delivery address during the checkout process.

Order Cancellation and Refunds

In such cases, we will notify you promptly and issue a full refund for your purchase, including any shipping fees paid. Our commitment is to provide exceptional service and products to our customers, and we will always strive to find the most efficient and cost-effective shipping solutions. However, if we determine that fulfilling an order is not feasible or practical, we will exercise our right to cancel and refund the order in compliance with the Australian Consumer Law (ACL).

In accordance with Australian consumer laws, we reserve the right to cancel and refund any orders in the event that shipping to a specified location is deemed unrealistic due to excessive shipping costs, accidental pricing issues or discounts not approved by us, or other unforeseen circumstances, including but not limited to natural disasters, even if the website has automatically generated a shipping cost and the customer has completed payment.

By placing an order on our website, you acknowledge and agree to this policy. If you have any questions or concerns about our Shipping Policy or any specific order, please contact our customer support team, we will be happy to assist you.

Please note that this policy is provided in accordance with the Australian Consumer Law, but not a legal expert. It is always advisable to consult with a qualified legal professional to ensure compliance with the specific laws and regulations applicable to your business.